Shipping & Returns

Shipping within New Zealand

AKEWZ products are made and dispatched from the Hibiscus Coast, New Zealand.

Shipping charges are calculated during checkout based on your delivery location and whether your address is urban or rural. Please make sure your delivery address and rural-delivery details are correct before completing your order.

Many of our products are made or finished to order. We will prepare and dispatch your order as soon as reasonably possible. If an order is likely to take longer than expected, we will contact you using the email address supplied at checkout.

When tracking information is available, it will be provided after your order has been dispatched.

At present, automatic checkout is available for New Zealand deliveries only. Please contact us if you would like to discuss an overseas order or if your item requires a special delivery quote.

Delivery problems

Please contact us at akewz.com@gmail.com if your order:

• Arrives damaged
• Does not arrive within a reasonable time
• Contains the wrong product
• Is missing an item

Please include your order number and photographs where relevant. We will investigate the problem and arrange an appropriate solution.

AKEWZ remains responsible for products reaching you safely when we arrange the delivery.

Faulty or incorrectly described products

Our products are covered by the guarantees provided under the New Zealand Consumer Guarantees Act.

If a product is faulty, damaged, unsafe, does not match its description or is not fit for its stated purpose, please contact us. Depending on the circumstances, the appropriate solution may be a repair, replacement or refund.

Please do not return an item before contacting us. We will provide return instructions and, where required by law, arrange or reimburse reasonable return-delivery costs.

Change-of-mind returns

We do not normally accept returns when a customer simply changes their mind, chooses the wrong colour or size, or no longer wants the product.

Please review the product description, measurements and selected options carefully before completing your order. If you notice a mistake immediately after ordering, contact us as soon as possible and we will help where we reasonably can.

This change-of-mind policy does not limit your rights under the Consumer Guarantees Act.

One-off Specials

Products sold through our Specials section may be unique or one-off items. Any known marks or imperfections will be described before purchase.

Specials are not returnable for a change of mind, but customers retain their rights where an item is faulty, damaged or materially different from its description.

Contact us

For help with shipping or returns, email akewz.com@gmail.com.

Please include your name and order number so we can locate your purchase quickly.